Shipping policy


Worldwide Shipping

We are happy to offer worldwide shipping on all our pet care products!

No matter where you and your furry friend live, we’ll make sure your order arrives safely and on time.

Processing Time

All orders are processed within 1–3 business days after payment confirmation.

During peak seasons or special promotions, processing times may be slightly longer.

Shipping Time & Delivery Estimates

Delivery times vary depending on your location:

  • United States: 7–12 business days
  • Canada: 7-11 business days
  • United Kingdom: 4-9 business days
  • Australia: 7-14 business days
  • Austria: 8-12 business days
  • Belgium: 6-10 business days
  • Bulgaria: 10-14 business days
  • Croatia: 8-14 business days
  • Czech Republic: 8-12 business days
  • Denmark: 7-13 business days
  • Estonia: 8-12 business days
  • Finland: 8-14 business days
  • France: 6-12 business days
  • Germany: 6-11 business days
  • Greece: 8-14 business days
  • Hungary: 8-12 business days
  • Ireland: 6-11 business days
  • Italy: 4-9 business days
  • Latvia: 8-14 business days
  • Lithuania: 8-12 business days
  • Luxembourg: 8-12 business days
  • Malta: 8-14 business days
  • Netherlands: 4-9 business days
  • New Zealand: 6-10 business days
  • Norway: 8-10 business days
  • Poland: 7-13 business days
  • Portugal: 8-14 business days
  • Romania: 8-12 business days
  • Slovakia: 8-12 business days
  • Slovenia: 8-14 business days
  • Spain: 5-10 business days
  • Sweden: 7-11 business days
  • Switzerland: 6-11 business days
  • United Arab Emirates: 8-14 business days

Please note that delivery times are estimates and may be affected by customs or local postal delays.

Order Tracking

Once your order has been shipped, you’ll receive a tracking number via email. You can track your package anytime on our Track Your Order page.

Customs, Duties & Taxes

International orders may be subject to import duties and taxes (including VAT), which are imposed once a shipment reaches your country.

These charges are the responsibility of the customer and vary by country.
We recommend checking your local customs regulations before placing an order.

Lost or Delayed Packages

If your order hasn’t arrived within 30 business days, please contact our support team. We will investigate the issue and do our best to resolve it as quickly as possible.

Our Promise

We do our best to ensure your experience is smooth from checkout to delivery. 

Your satisfaction — and your pet’s happiness — are our top priorities!